Privacy Policy

What is the General Data Protection Regulation (GDPR)?

GDPR is the new Europe-wide law that gives individuals the right to data privacy and data protection.

All information about GDPR can be found at the official Information Commissioner’s Office website.

Who are Heart Felt Senior Home Care?

Heart Felt Senior Home Care is an independent Home Care company based in the West Midlands.

What information is collected from you?

Heart Felt Senior Home Care collects information about you when you place an enquiry or order for any of our services.

We also collect information when you voluntarily submit emails, telephone calls, text messages or provide feedback or comments to any articles we may publish.

Any interaction with this website is collected anonymously by using cookies.

Do we use Cookies?

Yes, we collect browsing statistics such as date visited, time on website and area locations, etc.

This information is used to track visitor use of the website and to compile statistical reports on website activity.

Your interaction with this website is collected using cookies by Google as part of Google Analytics and is protected under their standard privacy policy here.

Please also read our Cookie Policy.

How do we use your information?

Heart Felt Senior Home Care uses your information to process your enquiries or orders and to contact you regarding any enquiry, order or account issues.

We never distribute or publish any of your information without your explicit authorisation.

How do we store your information?

Heart Felt Senior Home Care stores your information electronically on a bespoke Work Management System database.

This password protected database is held locally at the Heart Felt Senior Home Care registered office.

A backup of this database is performed periodically onto a password protected and encrypted storage media.

Hard copy (paper) accounts records are stored in relation to the HMRC regulations.

All expired information is regularly reviewed and suitably destroyed as appropriate.

How do we market?

Heart Felt Senior Home Care utilises marketing media such as a website, social media and distributed publications.

We do not use cold calling or unauthorised mailing techniques and rely on customers voluntarily contacting us directly.

Do we change our privacy policy?

Yes, Heart Felt Senior Home Care will periodically review the privacy policy and will update any changes made on this website.

Is your information accessible?

GDPR gives you have the right to request a copy of all information that Heart Felt Senior Home Care holds about you.

If you would like to request a copy of the information we hold about you, please write to us at:

Stacy Baker

Heart Felt Senior Home Care

10 Millbrook Way

Brierley Hill

West Midlands


You also have the right to change or remove any information we hold about you.

Heart Felt Senior Home Care Privacy Policy last reviewed and updated 01st September 2023.